Customer Service


Terms of payment

We accept payments via Credit Card (Visa, Visa Electron, MasterCard) Paypal and Bank Transfer. Your details are safe with us as we use the most innovative protection systems.

Terms of shipping

We only deliver with insured courriers. The insurance is included in the shipping costs and covers the entire value of the artwork. You will be ensured from potential theft and damages during the shipment. Before accepting the pack, make sure to control that the pack is intact and dry. We advice you to sign with reserve.

Shipping times and costs

Italian shipping is calculated depending on the weight and the value of your order. Before payment you will receive a recap of shipping costs Your parcel will arrive within 3 working days; For Europe delivery in 4-8 working days. Mettere tabella riassuntiva con fasce di prezzo indicative.

What if the artwork is damaged?

When the pony express delivers your artwork, first of all you should check that everything is alright, that the pack isn’t damaged or wet. Anyway we advice you to accept with reserve.
If once you open the package the artwork is broken or damaged, you have to contact us within 24 h., from the delivery date, and send us pictures that attest the demage.

Returns and refunds

If you realize that you actually don’t like very much what you have bought, you can return any item purchased within 10 days of the delivery date.
Send us an emali to [email protected] or call us at this number 02-39521618.
We will send you an email with a return form document. Without this document you can’t return any item. Then you have to carefully pack the artwork and send it to our address:
Deodato Arte
via C. Pisacane 36
20129 - Milano (MI)
Shipping costs and eventual damages (if the artwork is not ensured) are on your charge.
Once the artwork arrives we will refund you within 10 days of the artwork's delivery.

Privacy

We will not disclose information about our customers to third parties. Learn more

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